The AITO Code establishes the standards for customer service that all members must follow. It is part a the Association's Quality Charter. The Code must be prominently displayed in member brochures as well as websites and other marketing literature. The Quality Charter must be displayed in conjunction with a shorter Quality Statement by AITO members.
Communication between AITO members
The Association of Independent Tour Operators (AITO) is a trade association of smaller independent travel companies. Members tend to be owner-managed, and are focused on certain markets or types holiday. The association strives to assist members in improving their service, advice, as well as competitive advantage. Member companies are often recognized in consumer-voted travel awards.
The organization provides legal advice and training courses for its members. It also publishes regular newsletters. It promotes sustainable tourism and ensures that its members offer the best service. Book a holiday with AITO members and you will receive expert knowledge, service, and financial protection.
Events
Te Aito events are held twice a year and are a great place to meet new people and get fit. You can promote any event you have on social media and on your site to get attention. However, you must make sure that you have a plan.
AITO held mini-conferences that brought together AITO members, travel agents and business partners in the past. The events include training sessions as well as networking sessions.