People looking to hire lawyers can find a lot of information online about their experience with them. Many studies show that online reviews of lawyers are more trusted than personal recommendations or recommendations from family and friends.
Your law firm's positive reviews can boost your reputation and help you gain new clients. Positive reviews can also help your law firm rank high in search results when potential clients are searching for one in your area.
Attorneys can encourage their clients and other professionals to leave positive reviews via attorney review websites. These sites can be found on Google or a number of other major search engines.
Asking satisfied clients to leave a review is an easy way to improve your rating on these sites and give new clients a reason to choose you over other attorneys. Clients who leave a review may also be offered discounts or other incentives.
The best time to ask for client reviews is after a case has been completed, and most clients are happy to comply. It's a good idea, too, to keep checking online lawyer directories and review websites for negative reviews. This will allow you to respond quickly and politely.
Yelp. Google Reviews. Angie's List. These are the most popular sites for lawyer reviews. Many of these websites will list your business information so that clients can find you easily and leave a review.
You can also request reviews from your local bar association or courthouse. You may be able to get advice from them if they have received a similar complaint.
A good law firm will strive to respond to every review they receive, even the negative ones. No matter how negative or positive the review, it is important to thank clients for their feedback and to take the time to address any concerns.
To manage the review process, you can create a response template. Train your staff on how to use it. This will help you keep the conversation going and address any problems that might arise.
It is possible to make it easy for customers to leave reviews via email or on your website. This is especially useful if you have many satisfied customers. Then you can focus your attention on those who leave positive reviews.
Negative reviews can be very difficult to resolve. Negative reviews can be tempting to ignore, but being prompt and courteous in responding to client reviews will build trust and establish a positive image.
It is a good idea for you to contact people who have left negative reviews and ask them to take down those reviews. You can then make the necessary changes to correct the problem. If you can't resolve the issue with a single person, you should send a written response to the reviewer to explain what went wrong and suggest alternative solutions.