Google Customer Reviews is an online service that allows customers to leave feedback. The reviews can help shoppers make better buying decisions and are one way that a business can stand out from the crowd in search ads.
Google Customer Reviews can be displayed on your site or you can use the Google App, which will automatically insert a customer reviews badge in your store. The badge will be displayed to let customers know your company's exceptional customer service.
It is easy to add the Google Customer Review badge to your website. You will need to place the Customer Review Code snippet code into your store's checkout page. The snippet will link the customer to the Google customer reviews survey after a customer has made a purchase. After the survey is completed, customers will receive a rating as well as a thank you message. You can also display the badge in other areas on your site.
The Google Customer Review program does not tie to any product, unlike the Product Ratings. However, it's similar to Google's Seller ratings program. A lot of star ratings will improve your online credibility, and make you products more visible to the internet’s most discerning shoppers.
Whether or not Google Customer Reviews will increase your sales is up to you. Many sellers see an increase in their traffic due to the program. Positive reviews from customers can also increase the likelihood of repeat sales. It's important to keep a close eye on the reviews you receive. It is important to promptly respond to reviews.
While you should always try to encourage customers to leave you a positive review, you should also be careful when you respond to negative ones. If you don't know how to respond to a complaint, your social media channels and customer service channels may be able to help you. You can also use the Google Support link. Include it in your email signature to help spread word about your company.
Regardless of the reason for a customer's review, you should be thankful for their business. Negative reviews don't have to be as urgent so thank them for taking the time to review your business. A simple thank you can go far in turning prospects into loyal customers.
On the other hand, you shouldn't neglect the nitty-gritty of the Google Customer Reviews program. You need to be aware of certain policies that can lead to a badge re-do or the end of the program entirely.
Clear strategy is key to using Google Customer Review. This will allow you to collect and display your own reviews. Once you have created your Google Customer Reviews profile and installed the code it will take a few more days for data to begin being collected. This process can take up to 60 to 90 business days, according to some merchants.