For consumers looking to hire a legal firm, online reviews are a great tool. Numerous studies show that people trust online reviews much more than they trust personal recommendations from close friends or family.
Your law firm's positive reviews can boost your reputation and help you gain new clients. These reviews can help you rank higher in search results for potential customers who are searching for a lawyer in your region.
Attorneys should encourage clients who leave positive reviews to review attorney websites. These sites can also be found on Google and other major search engines.
A review from satisfied clients is a good way to raise your rating and give prospective clients a reason for choosing you over other lawyers. Some lawyers offer discounts and other incentives to clients who leave reviews.
Asking for reviews after a case has been closed is the best time. Most clients will happily comply. You should also keep an eye on online review sites and lawyer directories for negative reviews to ensure that you respond promptly and politely.
Some of the most popular attorney review websites include Yelp, Google Reviews, and Angie's List. These websites list your business information to make it easy for clients to find you and leave reviews.
You can also try to get reviews from the courthouse or the local bar association. They might have received complaints from someone who has been through similar situations and can give advice on what to next.
Good law firms will respond to all reviews, including negative ones. No matter how negative or positive the review, it is important to thank clients for their feedback and to take the time to address any concerns.
A response template can be used to guide the review process. You can also train your staff to use it. This will keep the conversation consistent and allow you to address any issues that may arise.
Another way to improve your review process is to make it easy for clients to leave a review on your website or through an email. This is especially helpful if you have a lot of satisfied clients, as you can then focus your time and effort on the ones who leave a positive review.
Negative reviews can be difficult to deal with. While it is tempting to ignore negative reviews, being responsive and courteous to any client reviews will establish a positive image of yourself and build trust among your future clients.
If you have negative reviews on your website, it's a good idea to contact the people who left them and ask them to take down their reviews. Then you can adjust the situation as necessary. If you can't resolve the issue with a single person, you should send a written response to the reviewer to explain what went wrong and suggest alternative solutions.