You should always read and respond to reviews about your business products and services if you own it. Fake reviews should be avoided. These reviews may be written by fraudsters and you should report them directly to Google. There are many ways to respond fake reviews. However, the best method is to be as truthful as possible.
Auto-Responder
Google for Business now offers an Auto-Responder option that will allow you to respond automatically to reviews. You can choose a maximum of 500 characters for your response. This option will automatically rotate so that each review is answered. You can send an automated response to your customers in just a few clicks.
Google reviews can help improve your visibility and local search ranking. Because it shows you care about your customers, the company suggests that you respond to reviews. According to estimates, businesses who respond to reviews have up to 15% higher customer satisfaction than those who don’t.
Time-specific sign-offs
Google reviews are more personal and memorable if you use time-specific sign-offs. You should not just say that you are pleased to have a new customer. Make sure the reviewer knows that you made a decision based upon the review. Google is always looking for new content, so responding to reviews can be a great way to increase your Google activity.
It's an excellent way to make your business more human. It shows potential customers you value their opinions and take the time necessary to respond. It is important for customers to feel like the business cares about them. Responding promptly will demonstrate that. Make sure your response is short, personal and informative but also professional and helpful. First, register your Google Business Profile.
Private responses
Here are some tips to help you respond to Google reviews privately. For example, it is very important to be as polite and courteous as possible with your response. Acknowledgement of the negative review is the first step in a private answer. In your first paragraph, acknowledge that the negative review was not written with your company name and address. If it was a customer review, include the full product name. Google prefers content that is updated regularly. A private response can increase your content activity by more than two times.
Next, verify all reviews. You can make sure your customers are satisfied and prevent churn. Respond promptly to all reviews.
Fake reviews
You can take steps to get rid of a false review you have received about your business. First, you must report the review. Next, you have the option to appeal or simply skip the review and make another request. You can also sue your poster or review site if your review remains unremoved.
Be sure to respond politely and truthfully. Be polite and honest when responding to fake reviews. It is important to respond politely, without using insults or accusing the reviewer. If you've received multiple fake reviews leave space for the reviewer. Moreover, responding to the review politely shows that you're a business that cares about real customers.